No Refunds or Exchanges. Small fee for minor repairs accepted. Any questions or concerns hit us up at mo@mothejeweler.co Customers are required to return their molds to us in an orderly time frame in order for us to complete the final order.

In the event that the customer chooses to not do so and attempts to place a chargeback- the merchant is not responsible and the customer will not be refunded.

The customer is agreeing to purchasing a custom item and therefore we will need their custom molds in order to fulfill the final order. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.